How is EoH 2.0 different from other management assessment methodologies?

EoH 2.0 offers a detailed management effectiveness methodology which is suitable to the specific needs of World Heritage properties and other heritage places. It is designed for internal evaluation and self-assessment at site-level, and is distinct and independent from statutory processes associated with the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. – such as Periodic Reporting A statutory requirement of the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. that requests States Parties The countries that have ratified the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. . By ratifying the Convention, States Parties commit themselves to undertake actions directed to:identifying, knowing, protecting and promoting the cultural and natural heritage located on their territories;adopting a general policy aiming to give their cultural and natural heritage a function in the life of the community;integrating the protection of that heritage into comprehensive planning programmes;setting up services for the protection, conservation and presentation of the cultural and natural heritage with an appropriate staff and possessing the means to carry out their functions;developing scientific and technical studies and research to counteract the dangers that threaten their cultural or natural heritage;taking the appropriate legal, scientific, technical, administrative and financial measures necessary for the identification, protection, conservation, presentation and rehabilitation of their heritage;
• fostering the establishment or development of national or regional centres for
training in the protection, conservation and presentation of their cultural and
natural heritage;encouraging scientific research in this field.As members of the international community and while respecting the sovereignty of each State, States Parties to the Convention also recognize their duty to collectively contribute to the protection of the properties inscribed on the World Heritage List. Therefore, upon request by other States Parties to the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. , they may provide their help in the identification, protection, conservation and presentation of the cultural and natural heritage located on the territory of those countries. Each State Party to the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. undertakes not to take any deliberate measures that might damage, directly or indirectly, the cultural and natural heritage situated on the territory of other States Parties to the Convention.States Parties identify and nominate sites on their national territory to be considered for inscription on the World Heritage List. Once inscribed, States Parties assume the primary responsibility for the protection of those properties and to do all they can to achieve this purpose. They are also requested to report periodically on the state of conservation of those properties as well as on the provisions they have adopted to implement the Convention. to submit a report usually every six years on the legislative and administrative provisions they have adopted and other actions that they have taken for the application of the Convention, including the state of conservation of the World Heritage properties located on their territories. and Reactive Monitoring The statutory process of reporting by the Secretariat, other sectors of UNESCO and the Advisory Bodies to the World Heritage Committee The main decision-making body of the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. , it consists of representatives from 21 of the States Parties to the Convention elected for terms up to six years, but voluntarily reduced to 4 years to ensure equitable representation.The Committee meets at least once a year. It is one of the key implementing actors of the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. , allocates financial assistance from the World Heritage Fund A trust fund established according to article 15 of the World Heritage Convention in conformity with the provisions of the Financial Regulations of UNESCO to assist in the protection of properties forming part of the World Cultural and Natural Heritage of Outstanding Universal Value.The Fund for the Protection of the World Natural and Cultural Heritage of Outstanding Universal Value, commonly known as World Heritage Fund, consists of compulsory and voluntary contributions made by States Parties to the Convention, and any other resources authorized by the Fund’s regulations. These include resources received from UNESCO, UN organisations, public or private bodies or individuals, funds raised for the benefit of the Fund, any other source acceptable to the World Heritage Committee. The Fund may be used for purposes defined by the World Heritage Committee and may include studies, provision of expertise and skilled labour, training activities, low-interest or interest- free loans or, in exceptional cases and for special reasons of non- repayable subsidies for the protection, conservation, presentation and rehabilitation of the World Natural and Cultural Heritage. and has the final say on whether a site shall be inscribed on the World Heritage List. It examines reports on the state of conservation of inscribed sites and decides on the inscription or removal of properties on the List of World Heritage in Danger.The main functions of the Convention, in cooperation with States Parties, are to:decide, on the basis of Tentative Lists and nominations submitted by States Parties, which cultural and natural properties of Outstanding Universal Value are to be inscribed on the World Heritage List and therefore protected under the Convention;examine the state of conservation of properties inscribed on the World Heritage List through processes of Reactive Monitoring and Periodic Reporting;decide which properties inscribed on the World Heritage List are to be inscribed
on, or removed from the List of World Heritage in Danger;decide whether a property should be deleted from the World Heritage List;define the procedure by which requests for International Assistance are to be
considered and carry out studies and consultations as necessary before coming to a decision;determine how the resources of the World Heritage Fund A trust fund established according to article 15 of the World Heritage Convention in conformity with the provisions of the Financial Regulations of UNESCO to assist in the protection of properties forming part of the World Cultural and Natural Heritage of Outstanding Universal Value.The Fund for the Protection of the World Natural and Cultural Heritage of Outstanding Universal Value, commonly known as World Heritage Fund, consists of compulsory and voluntary contributions made by States Parties to the Convention, and any other resources authorized by the Fund’s regulations. These include resources received from UNESCO, UN organisations, public or private bodies or individuals, funds raised for the benefit of the Fund, any other source acceptable to the World Heritage Committee. The Fund may be used for purposes defined by the World Heritage Committee and may include studies, provision of expertise and skilled labour, training activities, low-interest or interest- free loans or, in exceptional cases and for special reasons of non- repayable subsidies for the protection, conservation, presentation and rehabilitation of the World Natural and Cultural Heritage. can be used most advantageously to assist States Parties in the protection of their properties of Outstanding Universal Value;seek ways to increase the World Heritage Fund A trust fund established according to article 15 of the World Heritage Convention in conformity with the provisions of the Financial Regulations of UNESCO to assist in the protection of properties forming part of the World Cultural and Natural Heritage of Outstanding Universal Value.The Fund for the Protection of the World Natural and Cultural Heritage of Outstanding Universal Value, commonly known as World Heritage Fund, consists of compulsory and voluntary contributions made by States Parties to the Convention, and any other resources authorized by the Fund’s regulations. These include resources received from UNESCO, UN organisations, public or private bodies or individuals, funds raised for the benefit of the Fund, any other source acceptable to the World Heritage Committee. The Fund may be used for purposes defined by the World Heritage Committee and may include studies, provision of expertise and skilled labour, training activities, low-interest or interest- free loans or, in exceptional cases and for special reasons of non- repayable subsidies for the protection, conservation, presentation and rehabilitation of the World Natural and Cultural Heritage. ;submit a report on its activities every two years to the General Assembly of States
Parties and to the UNESCO General Conference;review and evaluate periodically the implementation of the Convention;revise and adopt the Operational Guidelines. on the state of conservation of specific World Heritage properties that are under threat.Reactive Monitoring is meant to address to perceived threats (be they ascertained or potential) to a World Heritage property A cultural, natural or mixed heritage place inscribed on the World Heritage List and therefore considered to be of OUV for humanity. The responsibility for nominating a property to the World Heritage List falls upon the State(s) Party(ies) where it is located. The World Heritage Committee decides whether a property should be inscribed on the World Heritage List, taking into account the technical recommendations of the Advisory Bodies following rigorous evaluation processes.
When used as a general term, World Heritage refers to all the natural, cultural and mixed properties inscribed on the World Heritage List. that may adversely impact on its OUV (including integrity and/or authenticity). Reactive Monitoring is meant to address perceived threats (be they ascertained or potential) to a World Heritage property A cultural, natural or mixed heritage place inscribed on the World Heritage List and therefore considered to be of OUV for humanity. The responsibility for nominating a property to the World Heritage List falls upon the State(s) Party(ies) where it is located. The World Heritage Committee decides whether a property should be inscribed on the World Heritage List, taking into account the technical recommendations of the Advisory Bodies following rigorous evaluation processes.
When used as a general term, World Heritage refers to all the natural, cultural and mixed properties inscribed on the World Heritage List. that may adversely impact on its OUV (including integrity and/or authenticity).The Reactive Monitoring process has been designed over time by the Committee to ensure that all possible measures could be taken to prevent the deletion of any property from the World Heritage List and to offer technical cooperation as far as possible to States Parties The countries that have ratified the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. . By ratifying the Convention, States Parties commit themselves to undertake actions directed to:identifying, knowing, protecting and promoting the cultural and natural heritage located on their territories;adopting a general policy aiming to give their cultural and natural heritage a function in the life of the community;integrating the protection of that heritage into comprehensive planning programmes;setting up services for the protection, conservation and presentation of the cultural and natural heritage with an appropriate staff and possessing the means to carry out their functions;developing scientific and technical studies and research to counteract the dangers that threaten their cultural or natural heritage;taking the appropriate legal, scientific, technical, administrative and financial measures necessary for the identification, protection, conservation, presentation and rehabilitation of their heritage;
• fostering the establishment or development of national or regional centres for
training in the protection, conservation and presentation of their cultural and
natural heritage;encouraging scientific research in this field.As members of the international community and while respecting the sovereignty of each State, States Parties to the Convention also recognize their duty to collectively contribute to the protection of the properties inscribed on the World Heritage List. Therefore, upon request by other States Parties to the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. , they may provide their help in the identification, protection, conservation and presentation of the cultural and natural heritage located on the territory of those countries. Each State Party to the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. undertakes not to take any deliberate measures that might damage, directly or indirectly, the cultural and natural heritage situated on the territory of other States Parties to the Convention.States Parties identify and nominate sites on their national territory to be considered for inscription on the World Heritage List. Once inscribed, States Parties assume the primary responsibility for the protection of those properties and to do all they can to achieve this purpose. They are also requested to report periodically on the state of conservation of those properties as well as on the provisions they have adopted to implement the Convention. . It provides the State Party the opportunity to invoke a concentrated and focused attention by all stakeholders within their national scope and internationally, to deal with a specific threat posed on the World Heritage property A cultural, natural or mixed heritage place inscribed on the World Heritage List and therefore considered to be of OUV for humanity. The responsibility for nominating a property to the World Heritage List falls upon the State(s) Party(ies) where it is located. The World Heritage Committee decides whether a property should be inscribed on the World Heritage List, taking into account the technical recommendations of the Advisory Bodies following rigorous evaluation processes.
When used as a general term, World Heritage refers to all the natural, cultural and mixed properties inscribed on the World Heritage List. . .

The Toolkit draws on and links with other existing management effectiveness methodologies and assessment tools – such as the IMET (Integrated Management The combination of processes, activities and actions taken in relation to decision-making, planning, allocating resources, implementing and monitoring to protect a heritage place for present and future generations. Effectiveness Tool) (Paolini et al., 2006), IUCN The International Union for Conservation of Nature (IUCN) is an international membership association composed of both government and civil society organizations. It harnesses the experience, resources and reach of its member organizations and the input of its experts to promote nature conservation and accelerate the transition to sustainable development. The headquarters of the IUCN Secretariat are located in Gland, Switzerland.Created in 1948, IUCN has evolved into the world’s largest environmental network: IUCN experts are organized into six commissions dedicated to species survival, environmental law, protected areas, social and economic policy, ecosystem management and education and communication. ’s World Heritage Outlook Assessment (Osipova et al., 2020) and the Green List of Protected and Conserved Areas ( IUCN The International Union for Conservation of Nature (IUCN) is an international membership association composed of both government and civil society organizations. It harnesses the experience, resources and reach of its member organizations and the input of its experts to promote nature conservation and accelerate the transition to sustainable development. The headquarters of the IUCN Secretariat are located in Gland, Switzerland.Created in 1948, IUCN has evolved into the world’s largest environmental network: IUCN experts are organized into six commissions dedicated to species survival, environmental law, protected areas, social and economic policy, ecosystem management and education and communication. and World Commission on Protected Areas (WCPA), 2017). While some of these methodologies may appear similar, they have different goals.

EoH 2.0 is different from the above methodologies in three important ways:

1. It is the only management effectiveness methodology specifically tailored to all types of heritage places. It has been developed to suit cultural and natural heritage places and, while there is a focus on World Heritage properties, it can be applied to all heritage places, regardless of designation(s) at international, national and/or local levels.
2. It is a fully self-assessed methodology. Unlike some of the other methodologies, which are externally led (such as the IUCN The International Union for Conservation of Nature (IUCN) is an international membership association composed of both government and civil society organizations. It harnesses the experience, resources and reach of its member organizations and the input of its experts to promote nature conservation and accelerate the transition to sustainable development. The headquarters of the IUCN Secretariat are located in Gland, Switzerland.Created in 1948, IUCN has evolved into the world’s largest environmental network: IUCN experts are organized into six commissions dedicated to species survival, environmental law, protected areas, social and economic policy, ecosystem management and education and communication. World Heritage Outlook Assessment), or need a level of external validation (such as the IUCN The International Union for Conservation of Nature (IUCN) is an international membership association composed of both government and civil society organizations. It harnesses the experience, resources and reach of its member organizations and the input of its experts to promote nature conservation and accelerate the transition to sustainable development. The headquarters of the IUCN Secretariat are located in Gland, Switzerland.Created in 1948, IUCN has evolved into the world’s largest environmental network: IUCN experts are organized into six commissions dedicated to species survival, environmental law, protected areas, social and economic policy, ecosystem management and education and communication. Green List), or share information with external actors (such as the Periodic Reporting A statutory requirement of the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
   the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. that requests States Parties The countries that have ratified the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
   the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. . By ratifying the Convention, States Parties commit themselves to undertake actions directed to:identifying, knowing, protecting and promoting the cultural and natural heritage located on their territories;adopting a general policy aiming to give their cultural and natural heritage a function in the life of the community;integrating the protection of that heritage into comprehensive planning programmes;setting up services for the protection, conservation and presentation of the cultural and natural heritage with an appropriate staff and possessing the means to carry out their functions;developing scientific and technical studies and research to counteract the dangers that threaten their cultural or natural heritage;taking the appropriate legal, scientific, technical, administrative and financial measures necessary for the identification, protection, conservation, presentation and rehabilitation of their heritage;
   • fostering the establishment or development of national or regional centres for
   training in the protection, conservation and presentation of their cultural and
   natural heritage;encouraging scientific research in this field.As members of the international community and while respecting the sovereignty of each State, States Parties to the Convention also recognize their duty to collectively contribute to the protection of the properties inscribed on the World Heritage List. Therefore, upon request by other States Parties to the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
   the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. , they may provide their help in the identification, protection, conservation and presentation of the cultural and natural heritage located on the territory of those countries. Each State Party to the World Heritage Convention The Convention Concerning the Protection of the World Cultural and Natural Heritage is an international treaty adopted by the UN in 1972 that defines the kind of natural or cultural sites which can be considered for inscription on the World Heritage List for their Outstanding Universal Value for all humankind. Commonly known as the World Heritage Convention, it establishes how the international community as a whole is responsible for
   the protection of such heritage and sets out the duties of States Parties in identifying potential sites that may be eligible for inscription onto the World Heritage List and their role in protecting and preserving them. By signing the Convention, each country pledges to conserve not only the sites situated on its territory that have been recognized as being of Outstanding Universal Value, but also to protect its national heritage and to be involved in international efforts to protect, conserve and promote the heritage of humankind. undertakes not to take any deliberate measures that might damage, directly or indirectly, the cultural and natural heritage situated on the territory of other States Parties to the Convention.States Parties identify and nominate sites on their national territory to be considered for inscription on the World Heritage List. Once inscribed, States Parties assume the primary responsibility for the protection of those properties and to do all they can to achieve this purpose. They are also requested to report periodically on the state of conservation of those properties as well as on the provisions they have adopted to implement the Convention. to submit a report usually every six years on the legislative and administrative provisions they have adopted and other actions that they have taken for the application of the Convention, including the state of conservation of the World Heritage properties located on their territories. exercise), EoH 2.0 is designed to be used directly by managers – generally without external support, validation or information sharing.
3. It is the most detailed and comprehensive management assessment methodology. EoH 2.0 contains a set of 12 practical tools tailored to make in-depth assessments of critical elements of the management system for a World Heritage property A cultural, natural or mixed heritage place inscribed on the World Heritage List and therefore considered to be of OUV for humanity. The responsibility for nominating a property to the World Heritage List falls upon the State(s) Party(ies) where it is located. The World Heritage Committee decides whether a property should be inscribed on the World Heritage List, taking into account the technical recommendations of the Advisory Bodies following rigorous evaluation processes.
   When used as a general term, World Heritage refers to all the natural, cultural and mixed properties inscribed on the World Heritage List. or other heritage place. It uses a participatory process to help you better understand the underlying reasons why certain elements of the management system may not be working as effectively as they could be.